No refunds.
Cancel anytime.

1.1 All payments made to Altias are final and non-refundable. This applies to both monthly and yearly subscription plans, regardless of when in the billing cycle you cancel or how much of the period you have used.

1.2 By subscribing to Altias, you acknowledge and agree that you will not receive a refund for any reason, including but not limited to: dissatisfaction with the Service, accidental purchase, or non-use of your account.

1.3 No partial refunds are issued for unused time remaining in a billing period after cancellation.

2.1 You may cancel your subscription at any time by visiting the Stripe Customer Portal, accessible from your Billing page. No action is required from Altias — cancellation takes effect immediately within Stripe.

2.2 After cancellation, your subscription will not renew at the end of the current billing period. You will retain full access to Altias until the period you have already paid for expires.

2.3 Once the billing period ends, your account will be downgraded and access to the analytics dashboard and associated features will be removed. Your sites and their historical data are retained for 30 days, after which they are permanently deleted.

3.1 Legal requirements. Where applicable law in your jurisdiction mandates a right to a refund (such as the EU 14-day cooling-off period for digital services), we will honour that right to the extent required. Please contact us at support@altias.io within the legally required window.

3.2 Billing errors. If you were charged incorrectly due to a technical error on our part (e.g. duplicate charge), contact us and we will investigate and issue a correction where warranted.

3.3 Chargebacks. If you initiate a chargeback or payment dispute through your bank or card issuer, your account may be suspended pending resolution. We encourage you to contact us first — most issues can be resolved faster this way.